Lean Administration / Office

Description:

Participants will explore the role lean plays in providing superior customer satisfaction throughout the value chain. Application of the 5 Ps for waste reduction, as well as a systematic analysis of work flow will help students identify processes that provide the biggest return to the customer.

Outcomes:
  • Describe the role lean plays in providing superior customer satisfaction throughout the value chain
  • Apply the 5 Ps to reduce waste and systematically analyze the flow and work on processes that will provide the biggest return to the customer
  • Construct a Value Stream Map for a non-manufacturing VS
  • Conduct value added and non value added analysis
  • Identify waste in Administrative functions
  • Explain how to create flow in a non-manufacturing VS
  • Describe use of lean tools in a non-manufacturing VS
  • List issues and barriers to implementing lean administration
  • Describe steps to implementation planning for lean administration
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Course: CELM 105-00
Term: 1373
Section Number: 1
Schedule Number: 18637
Instructor(s): Craig Steenbergh, Dan Keyes
Location: Leslie E. Tassell M-TEC Rm 202, 622 Godfrey SW, GR MI 49503
Dates: Feb. 1, 2019 (Fri., 8 a.m. - 5 p.m.)
Units: 0.8 CEUs
Contact Hours: 8.0 Contact Hours
Seats Remaining: 8
Notes: Lunch will be provided.
Required Fees: Price
Registration Fee (with CEUs)$625.00