4 part series; Each topic will be one hour in length:
- Service Fundamentals - A discussion about the elements that make up superior service and how to execute each of those elements.
- Delivering and Communicating for Exceptional Service - Tips for Face to Face, Phone and email service communication. Communicating across functions, responding positively to negativity, and understanding the importance of sincere thank you will be included.
- Managing Difficult Customers - Learn about service recovery, how to fix problems in a fair way, use of apology, social media recovery, and how to manage 5 difficult customers "types".
- Professionalism and Self-Care - Master the art of staying calm and professional. Focus on implementing what you have learned in the series and develop a plan to apply your new skills