Customer Service for Uncertain Times


4 part series; Each topic will be one hour in length:
  • Service Fundamentals - A discussion about the elements that make up superior service and how to execute each of those elements.

  • Delivering and Communicating for Exceptional Service - Tips for Face to Face, Phone and email service communication. Communicating across functions, responding positively to negativity, and understanding the importance of sincere thank you will be included.

  • Managing Difficult Customers - Learn about service recovery, how to fix problems in a fair way, use of apology, social media recovery, and how to manage 5 difficult customers "types".

  • Professionalism and Self-Care - Master the art of staying calm and professional. Focus on implementing what you have learned in the series and develop a plan to apply your new skills
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Course: CEBA 219-00
Term: 1413
Section Number: 3
Schedule Number: 20374
Instructor(s): Lisa Corfixsen
Location: Online
Dates: Mar. 9 - 30, 2021 (Tue., 9 - 10 a.m.)
Units: Non-Credit
Contact Hours: 4.0 Contact Hours
Seats Remaining: 1
Required Fees: Price