Customer Service for Uncertain Times

Description:

4 part series; Each topic will be one hour in length:
  • Service Fundamentals - A discussion about the elements that make up superior service and how to execute each of those elements.

  • Delivering and Communicating for Exceptional Service - Tips for Face to Face, Phone and email service communication. Communicating across functions, responding positively to negativity, and understanding the importance of sincere thank you will be included.

  • Managing Difficult Customers - Learn about service recovery, how to fix problems in a fair way, use of apology, social media recovery, and how to manage 5 difficult customers "types".

  • Professionalism and Self-Care - Master the art of staying calm and professional. Focus on implementing what you have learned in the series and develop a plan to apply your new skills

*Please be prepared to join this interactive course with both video and audio.*
This course is not currently scheduled. Please email us at workforcetraining@grcc.edu for information about the next offering or if you are a business looking for customized training.