Business Writing Workshop


The purpose of this workshop is to learn the basic fundamental principles of writing effective internal and external e-mails. Participants will learn techniques to positively and appropriately respond to e-mail.

Topics will include:
  • E-mail structure and etiquette
  • Crafting an effective message
  • Proofreading e-mail messages and knowing when to enlist a secondary proofreader
  • Developing responses that fully answer questions
  • When to stop using e-mail and pick up the phone
  • Appropriate use of the To, CC, and BC function

Learning Outcomes:
Upon completion of the workshop, the participants will be able to:
  • Explore the differences between one-way and two-way communication
  • Identify and describe the three elements of communication
  • Recognize the components of effective written communication
  • Define the elements of effective e-mail
  • Determine when to break the e-mail chain in order to prevent further miscommunication
  • Utilize effective grammar

*Please be prepared to join this interactive course with both video and audio.*
This course is not currently scheduled. Please email us at for information about the next offering or if you are a business looking for customized training.