Business Writing Workshop


The purpose of this workshop is to learn the basic fundamental principles of writing effective internal and external e-mails. Participants will learn techniques to positively and appropriately respond to e-mail.

Topics will include:
  • E-mail structure and etiquette
  • Crafting an effective message
  • Proofreading e-mail messages and knowing when to enlist a secondary proofreader
  • Developing responses that fully answer questions
  • When to stop using e-mail and pick up the phone
  • Appropriate use of the To, CC, and BC function

Learning Outcomes:
Upon completion of the workshop, the participants will be able to:
  • Explore the differences between one-way and two-way communication
  • Identify and describe the three elements of communication
  • Recognize the components of effective written communication
  • Define the elements of effective e-mail
  • Determine when to break the e-mail chain in order to prevent further miscommunication
  • Utilize effective grammar
Course Section Add to Shopping Cart
Course: CEBA 228-00
Term: 1413
Section Number: 1
Schedule Number: 20376
Instructor(s): Lisa Corfixsen
Location: Online
Dates: Apr. 29 & May 6, 2021 (Thu., 10:30 a.m. - 12 p.m.)
Units: Non-Credit
Contact Hours: 3.0 Contact Hours
Seats Remaining: 12
Required Fees: Price