Process understanding / Quality Systems


Process approach is a foundational concept in Quality Systems. This course will teach participants what is a process, how to identify a process in an organization, and how to control a process. In addition, participants will learn about the ISO9001 standard and how it applies to organizations, how it has been modified for different industries (e.g., Automotive, Aerospace, Medical Device), and how it can drive improvement within an organization.

Participants taking this course with a manufacturing focus, have the opportunity to have $500 off of the course cost paid for by the One Workforce Grant. For more information please contact Arika Davis at or 616-234-3609.
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Course: CEQU 134-00
Term: 1473
Section Number: 2
Schedule Number: 22325
Instructor(s): Thomas Benedict
Location: Leslie E. Tassell M-TEC Rm TBD, 622 Godfrey SW, GR MI 49503
Dates: Feb. 8 & 15, 2024 (Thu., 8 a.m. - 12 p.m.)
Units: Non-Credit
Contact Hours: 8.0 Contact Hours
Seats Remaining: 20
Required Fees: Price