Problem Solving


This course gives participants an overview of the key concepts in Problem Solving including:

Problem Solving methodology:
  • 8D
  • A3
  • CQI-20

Problem Solving tools:
  • Root Cause Analysis
  • Is / Is-Not
  • 5 Why
  • Fishbone

Problem Solving practice examples

After completion of this class participants will understand the methodologies and tools presented in the class and will be able to use them in their jobs.

Requirements for successful course completion:
  • Attendance for all 4 hours
  • Participation in class exercises
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Course: CEMF 111-00
Term: 1433
Section Number: 2
Schedule Number: 21108
Instructor(s): Thomas Benedict
Location: GRCC Lakeshore Campus, 12355 James St Holland, MI 49424
Dates: Apr. 26, 2022 (Tue., 8 a.m. - 12 p.m.)
Units: Non-Credit
Contact Hours: 4.0 Contact Hours
Seats Remaining: 20
Required Fees: Price