Description:
This course gives participants an overview of the key concepts in Problem Solving including:
Problem Solving methodology:
Problem Solving tools:
- Root Cause Analysis
- Is / Is-Not
- 5 Why
- Fishbone
Problem Solving practice examples
After completion of this class participants will understand the methodologies and tools presented in the class and will be able to use them in their jobs.
Requirements for successful course completion:
- Attendance for all 4 hours
- Participation in class exercises