Problem Solving


This course gives participants an overview of the key concepts in Problem Solving including:

Problem Solving methodology:
  • 8D
  • A3
  • CQI-20

Problem Solving tools:
  • Root Cause Analysis
  • Is / Is-Not
  • 5 Why
  • Fishbone

Problem Solving practice examples

After completion of this class participants will understand the methodologies and tools presented in the class and will be able to use them in their jobs.

Requirements for successful course completion:
  • Attendance for all 4 hours
  • Participation in class exercises
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Course: CEMF 111-00
Term: 1413
Section Number: 3
Schedule Number: 20217
Instructor(s): Thomas Benedict
Location: Leslie E. Tassell M-TEC Rm TBD, 622 Godfrey SW, GR MI 49503
Dates: Apr. 20, 2021 (Tue., 8 a.m. - 12 p.m.)
Units: Non-Credit
Contact Hours: 4.0 Contact Hours
Seats Remaining: 18
Required Fees: Price