Problem Solving - 8 Steps & 5 Whys Overview


A standard process for solving problems and generating corrective actions allows your company to respond quickly, consistently and effectively when issues arise. Experience with the techniques, analysis and structure of problem solving models helps maximize team members contribution to the effort.

Course Outcomes:
  • Describe the 8 step process
  • Complete team case studies with fishbone diagram and 5why analysis
  • Evaluate criteria to choose a solution
  • Complete the PDCA model
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Course: CEMF 111-00
Term: 1373
Section Number: 1
Schedule Number: 18942
Instructor(s): Dan Keyes
Location: Leslie E. Tassell M-TEC Rm 202, 622 Godfrey SW, GR MI 49503
Dates: Feb. 28, 2019 (Thu., 8 a.m. - 12 p.m.)
Units: Non-Credit
Contact Hours: 4.0 Contact Hours
Seats Remaining: 9
Required Fees: Price