Problem Solving


This course is designed to utilize an 8-step problem solving process with emphasis on selecting the proper and applicable tools for each step. Many organizations are having the same problems today that they have had for many years. People begin to believe that the problems are inherent in their industry or that there is nothing that can be done to eliminate them. In this course, tools are presented that can be used with each step to ensure success in root cause identification, elimination of root cause and effective corrective action.

Key concepts in Problem Solving:

Problem Solving methods:
  • 8D
  • A3
  • CQI-20

Problem Solving tools:
  • Root Cause Analysis
  • FMEA
  • Brainstorming
  • Is / Is-Not
  • 5 Why
  • Fishbone diagram

Participants taking this course with a manufacturing focus, have the opportunity to have 60% of the course cost paid for by the One Workforce Grant. For more information please contact Arika Davis at or 616-234-3609.
This course is not currently scheduled. Please email us at for information about the next offering or if you are a business looking for customized training.