Problem Solving

Description:

This course gives participants an overview of the key concepts in Problem Solving including:

Problem Solving methodology:
  • 8D
  • A3
  • CQI-20

Problem Solving tools:
  • Root Cause Analysis
  • Is / Is-Not
  • 5 Why
  • Fishbone

Problem Solving practice examples

After completion of this class participants will understand the methodologies and tools presented in the class and will be able to use them in their jobs.

Requirements for successful course completion:
  • Attendance for all 4 hours
  • Participation in class exercises
This course is not currently scheduled. Please email us at workforcetraining@grcc.edu for information about the next offering or if you are a business looking for customized training.