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Lean Administration / Office

Description:

Participants will explore the role lean plays in providing superior customer satisfaction throughout the value chain. Application of the 5 Ps for waste reduction, as well as a systematic analysis of work flow will help students identify processes that provide the biggest return to the customer.

Outcomes:


  • Describe the role lean plays in providing superior customer satisfaction throughout the value chain

  • Apply the 5 Ps to reduce waste and systematically analyze the flow and work on processes that will provide the biggest return to the customer

  • Construct a Value Stream Map for a non-manufacturing VS

  • Conduct value added and non value added analysis

  • Identify waste in Administrative functions

  • Explain how to create flow in a non-manufacturing VS

  • Describe use of lean tools in a non-manufacturing VS

  • List issues and barriers to implementing lean administration

  • Describe steps to implementation planning for lean administration


Course Section
Course: CELM 105-00
Term: 1353
Section Number: 1
Schedule Number: 17929
Instructor(s): Craig Steenbergh
Dan Keyes
Location: Leslie E. Tassell M-TEC, 622 Godfrey SW, GR MI 49503
Dates: June 4, 2018 (Mon., 8 a.m. - 5 p.m.)
Units: 0.8 CEUs
Seats Remaining: 12
Notes: Lunch will be provided.
Required Fees:
       Registration Fee (with CEUs) $625.00






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