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Policy Deployment


Policy Deployment guides the lean practitioner/ leader through the process of establishing and communicating the clear & compelling need to change, what to change to, and how to change together. Participants will learn to identify and improve the Critical To Quality (CTQ) human/ leader behaviors for a successful Lean Transformation. Participants will learn several simple techniques to maintain the momentum and Lead a Lean Transformation, and why many lean efforts fail.

Taking a close look at scoreboards, participants will learn the process of defining, measuring, analyzing, display, and developing an appropriate action plans for the key measures for tracking lean progress.


  • Use the Shingo Prize Model and Criteria to develop a leadership plan to implement Lean.

  • Identify and improve critical success factors for human/ leader behaviors during a lean transformation.

  • Answer the key organizational questions of; Why do we need to change? (Competitive reality) What do we change to? (Vision) How do we change together? (Process or Policy Deployment)

  • Identify and improve critical success factors for human/ leader behaviors during a lean transformation

  • Create and use key performance indicators & scoreboards to analyze, monitor & motivate workgroups and/ or organizations

  • Identify, document, develop and implement appropriate strategies to eliminate or reduce potential barriers & roadblocks of a lean transformation

  • Establish key metrics and data collection plans that satisfy Shingo Prize Criteria, and to track the progress of a lean transformation

  • Establish and use scoreboards to analyze, monitor & drive improvement

Course Section
Course: CELM 112-00
Term: 1353
Section Number: 1
Schedule Number: 17916
Instructor(s): Craig Steenbergh
Dan Keyes
Location: Leslie E. Tassell M-TEC Rm 202, 622 Godfrey SW, GR MI 49503
Dates: Nov. 3, 2017 (Fri., 8 a.m. - 12 p.m.); Dec. 1, 2017 (Fri., 1 - 5 p.m.)
Units: 0.8 CEUs
Seats Remaining: 7
Required Fees:
       Registration Fee (with CEUs) $907.50

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