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Problem Solving - 8 Steps & 5 Whys Overview


A standard process for solving problems and generating corrective actions allows your company to respond quickly, consistently and effectively when issues arise. Experience with the techniques, analysis and structure of problem solving models helps maximize team members contribution to the effort.

Course Outcomes:

  • Describe the 8 step process

  • Complete team case studies with fishbone diagram and 5why analysis

  • Evaluate criteria to choose a solution

  • Complete the PDCA model

  • Course Section
    Course: CEMF 111-00
    Term: 1353
    Section Number: 2
    Schedule Number: 18050
    Instructor(s): Sara Yob
    Location: Leslie E. Tassell M-TEC, 622 Godfrey SW, GR MI 49503
    Dates: Apr. 26, 2018 (Thu., 8 a.m. - 12 p.m.)
    Units: Non-Credit
    Seats Remaining: 18
    Required Fees:
           Registration $75.00

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